Billing Questions
Where should I mail my payment?
How can I make a payment that posts quickly?
Does ACC Consumer Finance accept payments by telephone?
Online Payment Questions
Was my online payment received? How do I know?
When will my online payment be posted to my account?
I have made a payment. Why am I getting calls regarding a past-due amount?
I tried to use the online payment site, but the system is not recognizing my account number, date of birth and/or Social Security number. What's happening?
Other Questions
How do I request the amount required to pay off my account?
Where do I mail payoff checks?
How do I request my payment history?
Where do I send insurance information?
Payment Arrangements
Does ACC Consumer Finance offer a grace period for late payments?
At what point will I be charged a late fee?
May I skip a payment?
May I change my payment due date?.
Where should I mail my payment?
- Send a payment in the form of a personal check, cashier's check or money order via regular mail, please send it to:
ACC Consumer Finance
P.O. Box 77033
Minneapolis, MN 55480-7733
- If you wish to send a payment in the form of a personal check, cashier's check or money order via overnight mail, certified mail or Next Day Air, please contact customer service at (888) 366-1802 for mailing instructions.
Back to Top
|
|
How can I make a payment that posts quickly?
- Aside from online payments, there are two other ways to get your payment to us quickly: MoneyGram Express and Western Union Quick Collect. Please note that you will be charged certain fees for using these expedited services. (However, these fees are almost always less than the loan's daily accrual of interest and late fees.)
Use the following links for information regarding MoneyGram Express and Western Union Quick Collect.
Back to Top
|
|
Does ACC Consumer Finance accept payments by telephone?
- We accept payments from personal checking or savings accounts, credit and debit cards via telephone. Call us toll-free at 1-888-366-1802 and have your card information or bank account routing and check numbers available when you call. Please note that there is a $11.00 fee for this service.
Payments made via telephone generally post to your account within one day. Click here for more information on paying by phone.
Back to Top
|
|
Was my online payment received? How do I know?
- Successful online payments receive a confirmation number by the payment system. It is important to record this confirmation number for your records until you confirm that your payment has been correctly debited from the account from which the payment was made.
Back to Top
|
When will my online payment be posted to my account?
- Payments will be posted within two (2) to three (3) business days from the scheduled transaction date.
Back to Top
|
I have made a payment. Why am I getting calls regarding a past-due amount?
- Payments made online generally post two (2) to three (3) business days from the scheduled transaction date. Once your payment is processed -- and if your account no longer has any past due items associated with it (interest, late fees, etc.) -- collection calls will be discontinued.
Back to Top
|
I tried to use the online payment site, but the system is not recognizing my account number, date of birth and/or Social Security number. What's happening?
- Please verify that ACC Consumer Finance has your correct information by calling toll-free at 1-888-366-1802. In addition to verifying your account number, date of birth and Social Security number, you should also review other parts of your customer profile that might have recently changed (address, phone number, etc.).
Back to Top
|
|
How do I request the amount required to pay off my account?
- Please call our customer service team, toll-free, at 1-888-366-1802 to obtain payoff information. English and Spanish speaking representatives are available during normal business hours. You will need your account number or Social Security Number to access the system.
Back to Top
|
Where do I mail payoff checks?
- Mail payoff checks to:
ACC Consumer Finance
P.O. Box 77033
Minneapolis, MN 55480-7733
Back to Top |
How do I request my payment history?
- Please call our customer service team, toll-free, at 1-888-366-1802 to obtain your payment history. English and Spanish speaking representatives are available during normal business hours. You will need your account number or Social Security Number to access the system.
Back to Top
|
Where do I send insurance information?
- Insurance coverage is mandatory. Your contract includes a requirement to maintain an insurance policy on your vehicle that provides comprehensive and collision coverage, and to have a Loss Payee and Additional Insured Endorsement. Please make sure this information is correctly disclosed on the policy.
To update your Insurance Policy information contact:
ACC Consumer Finance
PO Box 47388
Doraville, GA 30362-0388
Please call toll-free at 1-888-366-1802 for any other questions or concerns.
Back to Top
|
|
Does ACC Consumer Finance offer a grace period for late payments?
- ACC Consumer Finance requires that all payments be made by the due date listed in your contract. Interest charges will accrue on the past due amount and be applied to your account each day, which increases the total amount you pay on your contract.
In addition, where applicable, late fees will be assessed to your account.
Back to Top
|
At what point will I be charged a late fee?
- Depending on the state you live in, you may be assessed a late fee if your payment is 10 days past due. For example, if your payment is due on the 5th of each month, it must be received by the 14th to avoid a late fee.
Back to Top
|
May I skip a payment?
- In accordance with your contract, you must make timely payments each month. If you believe you cannot make your monthly payment on time, please contact ACC Consumer Finance right away. Our customer service center may be reached toll-free at 1-888-366-1802.
Back to Top
|
May I change my payment due date?
- If your account is current, you may request a due date change of up to 15 days from the original due date, or as late as the 25th of the month. Please note that a due date change is permanent. To request such a change, please call our customer service center toll-free at 1-888-366-1802.
Back to Top
|
|
